Spotify Leverages Process Automation to Drive Skills Improvement and Internal Inclusion


The pandemic has triggered (or accelerated) the automation journeys of many global organizations. These market players have deepened their various processes and found areas that could be significantly improved if left to the power of computing, cloud technologies and artificial intelligence.

One of these companies is Spotify AB. The global media and audio streaming service provider began its automation journey about 18 months ago – in the midst of the pandemic – and has not looked back.

“Our journey began by trying to understand how we would always tackle wanting to improve the skills of our employees despite the fact that we were in the middle of this kind of global crisis, ”said Sidney Madison Prescott (pictured), global head of intelligent automation (RPA, AI, ML) at Spotify. “And so, thanks to this effort, we decided to divide our different automation capabilities into citizen developer and unattended automation, and we’ve done it all through a center of excellence. “

In addition to dividing up its automation capabilities, Spotify has also refined its community of citizen developers to train them in things like automating robotic processes. Today, the program has expanded to include more than 100 citizen developers installed in a variety of critical functions at Spotify itself, according to Prescott, who speak with Dave Vellante and Lisa Martin, co-hosts of theCUBE, the live streaming studio of SiliconANGLE Media, during UiPath Forward IV Conference. They discussed how RPA plays a role in helping both employees and product development at Spotify, as well as the guide “Robotic Process Automation Using UiPath StudioX: A Citizen Developer’s Guide to Hyperautomation ”, co-authored by Prescott. (* Disclosure below.)

StudioX, the changes it made to Spotify and the book it gave birth

Amid massive job losses in the wake of the pandemic, Spotify has identified improving skills as a path to employee retention and long-term product innovation. UiPath’s StudioX software was instrumental in this evolution, according to Prescott.

StudioX is consumer software that provides a code-free environment where businesses of all sizes can automate their tasks. The resulting projects are then managed by robots located in the cloud.

i am a big fan of StudioX, and therefore the book focuses specifically on StudioX, ”said Prescott, referring to the guide she co-authored with three others that focuses on debunking many of the mental blocks associated with automation solutions like StudioX. .

“It really introduce users to what StudioX is and how to really teach how to improve individuals, ”she added. One of the main purposes of the book is to facilitate any fear users can have on the walk through a platform like StudioX.

Training at Spotify typically involves taking citizen developers from the novice level to the ability to create tangible automation products, such as AI bots, in five days. And the wave of skills improvement at Spotify is also driving welcome changes, like the inclusion and empowerment of women.

I think our process automation in particular is an incredible engine of women and influences more women to enter STEM fields mainly because it is a Technology. Whether they are tax specialists today, whether they work in the field of accounting, as they work with an internal audit, they now have the ability to test the waters, ”Prescott said.

Watch the full video interview below and be sure to find out more about SiliconANGLE and theCUBE coverage during UiPath Forward IV Conference. (* Disclosure: TheCUBE is a paid media partner for UiPath’s Forward IV conference. Neither UiPath Inc., the coverage sponsor of theCUBE event, nor any other sponsor has editorial control over the content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE

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